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Experienced Customer Delivery Manager – Security&NSSR area – International Health Market (REF4364C)

Deutsche Telekom IT Solutions HUDebrecen

13 days ago

Job description

Job Description

We're looking for an Experienced Customer Delivery Manager to take full responsibility for delivering excellent service to our clients in the international health sector. In this role, you'll manage service quality, improve service offerings, and work closely with senior leadership to ensure successful outcomes.

Key Focus Areas :

Handling security-related topics , including ESARIS, ISO standards, and various technical systems
Managing NSSR processes , including developing solutions and costing

Main Responsibilities :

Oversee service delivery using ITIL practices (incident, problem, and change management)

Build and maintain strong, long-term client relationships

Lead cross-functional teams and manage multiple projects simultaneously

Identify areas for improvement and implement cost-saving measures

Qualifications

What We’re Looking For :

Proven leadership and project management experience

Strong problem-solving skills and analytical thinking

Experience with budgeting and financial planning

Solid understanding of IT systems and infrastructure

Requirements :

Fluent in German (spoken and written) – for direct communication with clients

Fluent in English – for internal team collaboration

Hands-on experience with service management and ITIL processes

Why Join Us?

Be part of a dynamic international team where your skills will make a real impact. You’ll work directly with German-speaking clients and collaborate globally to deliver top-quality service.

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Customer • Debrecen